Returns & warranty

• You can return an item within 30 days of delivery.
• It must be unused and in its original box, with every accessory, cable and manual it came with.
• For hygiene reasons, earbuds and headphones can only come back for a change of mind if their seal hasn't been opened.
• Once we've received and checked the item, we refund its price to the M-Pesa number that paid. On a change-of-mind return the delivery fee isn't refunded, and sending the item back is at your cost.

• Check your order when the rider hands it over. If the box is damaged or it's the wrong item, you can refuse it there and then.
• If you find a fault or a mistake within 30 days of delivery, tell us. You choose a replacement or a full refund, including the delivery fee, and we collect the item at no cost to you.
• After 30 days, a fault is covered by the warranty below.

• Every electronic item is covered for 1 year from delivery against faults in materials or manufacturing.
• If it develops a fault, we repair or replace it with the brand. If neither is possible, we refund you.
• The warranty doesn't cover physical or liquid damage, misuse, normal wear such as scratches, lost parts, or repairs done by someone else.
• Your order number is your proof of purchase. It's in the text we send when you pay, and under My orders if you sign in with the same phone number.

1. Contact us with your order number and what's wrong. A photo helps.
2. We tell you where to bring or send the item, or arrange a pickup when the collection is on us.
3. We check the item and tell you the outcome.
4. Refunds go back to the M-Pesa number that paid. You get Safaricom's M-Pesa message when the money arrives.

This policy adds to your rights under Kenya's Consumer Protection Act, 2012. It never takes them away.