Terms of sale

SmoothTel Communication is a Kenyan business and an authorised seller of Oraimo and Amaya products.

• Prices are in Kenya shillings. The total at checkout, including any delivery fee, is what you pay.
• Prices can change, but never on an order you've already placed.
• If we make an obvious pricing mistake, we contact you before sending the order, and you can cancel for a full refund.

• You pay with M-Pesa. We send a payment prompt to your phone and you approve it with your PIN. We never see your PIN.
• Your order is confirmed once Safaricom tells us the payment went through. We text you when that happens.
• We hold the items for you for 30 minutes while you pay. Orders that aren't paid by then are cancelled and the items go back on sale.
• If M-Pesa took your money but you didn't get our confirmation, contact us with the M-Pesa message. We match it to your order.

• Delivery costs KSh 300, and it's free on orders of KSh 5,000 or more.
• We deliver to the address you give at checkout. We text you when your order leaves with the rider, with the rider's name.
• Please check your items when they arrive. You can refuse a damaged or wrong item there and then.

You can cancel a paid order until it leaves with the rider. Contact us and we refund you in full to the M-Pesa number that paid.

You can return an item within 30 days, and every electronic item has a 1-year warranty. The details are in our returns and warranty policy.

• You don't need an account to buy.
• If you sign in, it's with a code we text to your phone, so keep your phone safe.
• You can download your data or delete your account at any time. Our privacy notice explains how we use your details.

Product descriptions and photos come from the brands. Colours can look slightly different on your screen. If an item isn't as described, you can return it as faulty.

We're responsible for losses you suffer that are a foreseeable result of us breaking these terms. Nothing in these terms limits your rights under Kenya's Consumer Protection Act, 2012.

Kenyan law applies to these terms. If something goes wrong, contact us first and we'll try to put it right with you directly.

We may update these terms. The version on this page when you placed your order is the one that applies to it.